Herbal

HERBALL products are delivered to any locality in Romania, with several courier companies verified by us over time.

International deliveries can be made to 25 European countries (Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, and Hungary), exclusively with the DPD courier company. For questions regarding delivery via DPD, please consult DPD's delivery policy.

WHEN IS DELIVERY MADE?

After placing the order, your package will be picked up by the courier within 3-5 working days from the order registration or from the payment confirmation date, if you opted for bank transfer payment. The shipping cost is specified at checkout, except for international shipping. If you wish to ship to countries where DPD courier company delivers, you will pay the shipping cost later.

CAN I CANCEL AN ORDER?

You can cancel the order either by using the form on the contact page or by sending an email to contact@herball.ro, in which you specify the order number you wish to cancel. If you have received the package and wish to return the order, please consult the RETURN section.

According to current legislation, the consumer has the right to notify the seller in writing that they waive the purchase, without penalties and without invoking a reason, within 14 days of receiving the product or, in the case of services, from the conclusion of the contract.

Products must be returned in the condition in which they were received and in their original packaging. We cannot accept or refund products that have already been used. The cost of returning the products is borne by the customer, and www.herball.ro will refund the customer the value of the returned products after confirming that they are in the condition in which they were shipped. Please access and follow the instructions in the return policy.

The value of the products will be paid ONLY TO A BANK ACCOUNT (in RON) and will be processed within a maximum of 10 working days from the date of receipt of the returned product at the registered office address mentioned on the website www.herball.ro, under the conditions specified above.

Who we are

Our website is: https://www.herball.ro/, hereinafter referred to as such or HERBALL.

Thank you for choosing our products and services. These are offered to you by LUNCA SAVONERIA SRL, with registered office at Str Principală 18, Ciești, Lunca Corbului, Argeș (not a product pickup point).

By using our online store, you agree to our Terms and Conditions. Please read them carefully. Your knowledge of our Terms and Conditions will precede any act or fact that may create obligations for the contracting parties.

Our products and services are varied and therefore, sometimes, additional Terms and Conditions may apply. The general Terms and Conditions provided below apply to all sales of goods and services offered through the online store www.herball.ro under the HERBALL brand, with the name LUNCA SAVONERIA SRL, hereinafter referred to as the Seller, having the Unique Registration Code: 37314851 (the company is not VAT registered).

1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)

All content on the HERBALL website – images, videos, texts, graphics, symbols, web graphic elements, scripts, programs and other data – is the property of HERBALL and is protected by Copyright Law and intellectual and industrial property laws.

You must understand intellectual property rights and not disclose to a third party or make public any information received from HERBALL. The use of any of the above-mentioned elements without the written consent of HERBALL is punishable according to current laws.

Also, the HERBALL logo is a registered trademark and benefits from the protection of current legislation.

2. CONFIDENTIALITY AND PUBLICITY PROTECTION

We want to explain how HERBALL handles your personal data.

By using our site, you agree that we may use this data in accordance with our privacy policy. Information of any nature that you provide to us will remain our property. It can only be used for the execution of the contract and can only be disclosed with your written consent and after obtaining a confidentiality commitment from the recipient.

Our messages are transmitted through specialized partners approved by us, those at HERBALL. This ensures the confidentiality and security of information. Customer data cannot be used or provided to other parties. By transmitting information or materials through this site, you grant us unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information.

You also agree that we may freely use, for our own benefit, these ideas, concepts, know-hows or techniques that you have sent us through the website www.herball.ro. The Seller will not be subject to obligations regarding the confidentiality of the information sent, unless current legislation provides otherwise.

Understanding the right to privacy protection means that you will not make any public statement, promotion, press release or any other form of disclosure to third parties regarding the order, without the prior written consent of HERBALL. Otherwise, we reserve the right to take legal action.

3. ACCESS TO SITE INFORMATION

HERBALL guarantees you limited access, for personal interest, and does not confer the rights to download or partially or fully modify the site, to partially or fully reproduce the site, to copy, sell/resell or exploit the HERBALL site in any other manner, for commercial purposes or contrary to HERBALL's interests, without our prior written consent.

Any attempt to access the personal data of another user, to modify the content of the site or to affect the performance of the server on which the HERBALL site runs will be considered an attempt to defraud the site and will initiate criminal investigation against those who initiated this action. To benefit from some services, it may be necessary to create an account on the website https://www.herball.ro/.

We recommend that you keep your password confidential if you want to protect your account. Full responsibility for the activity that takes place in or through your account belongs to you. herball.ro does not sell products to be purchased by minors. herball.ro may sell or collect the value of products intended for minors, but purchased by an adult.

Minors can access this site only under the supervision of a parent or legal guardian. Unauthorized operations on this site and the attempt to carry them out, through abusive and/or fraudulent use, unauthorized access, modification, copying of information for commercial purposes, blocking access, etc. will be punished according to law.

4. CONTRACTUAL DOCUMENTS

When you place an electronic or telephone order on our website, you agree to the form of communication (telephone or e-mail) through which we process our operations.

Your order must contain three documents, namely:

a. Order (includes clear mentions of delivery and invoicing data) plus its specific conditions;

b. Your specifications (observations) – where applicable;

c. Acceptance of Terms and Conditions.

When placing an order, please check carefully that what you are ordering is what you want. We do not assume responsibility for incorrect data provided, neither in the case of an electronic order nor in the case of a telephone order (example: incorrect invoicing and delivery data).

When we confirm an order, this implies full acceptance of the order terms. The moment the contract is concluded is the moment of our confirmation of the order, by phone or electronically (e-mail).

Order confirmation is considered finalized when there is a verbal (telephone) or electronic (e-mail) confirmation from HERBALL to you, without requiring a confirmation of receipt from our part. We do not, at any time, consider an unconfirmed order to have the value of a Contract.

An unconfirmed order means: sending email notifications informing you that your order has been received, and we will check the availability of the ordered product in stock as well as the other conditions for concluding the contract, the confirmation, respectively the finalization of the sale will only be done by issuing the tax invoice and shipping the product.

We reserve the right, in the interval between placing the order and confirming the Order, to refuse to conclude the distance contract in situations where you exhibit negative conduct, reproved by law, starting from the principles established by the New Civil Code according to which every person has the duty to comply with the rules of conduct imposed by law and not to harm, by their actions or inactions, the rights or legitimate interests of other people.

Our acceptance of the Order is considered finalized when there is a verbal (telephone) or electronic (e-mail) confirmation from HERBALL to you, without necessarily requiring a receipt confirmation from us. Also, we do not, at any time, consider an unconfirmed order to have the value of a Contract. Order confirmation is done by phone or electronically (e-mail) and constitutes the moment the contract is concluded.

The general terms and conditions of sale will form the basis of the Contract thus concluded. According to art. 9 of GEO 34/2014, you can give up any product purchased online that does not correspond to your wishes or expectations, within 14 calendar days calculated from the day you take possession of the product, without justifying or motivating this choice.

To benefit from this method of unilateral termination of the contract, the product must be returned exactly in the state in which you received it and must be accompanied by all accessories and documents in the delivery package. We will refund the price paid for the product within a maximum of 14 days from the date we received the product in the warehouse (the date of receipt in the warehouse of the products that were the subject of the sale), to the bank account you indicated to us.

The costs occasioned by sending the Product, in case of unilateral termination of the contract, are, according to law, your responsibility. You are only responsible for the decrease in the value of the products resulting from handling other than those necessary to determine the nature, qualities and functioning of the products.

Professionals do not benefit from the right of return within 14 days (*professional = any natural or legal person, public or private, acting within their commercial, industrial or production, artisanal or liberal activity in connection with contracts falling under the emergency ordinance no. 34/2014, as well as any person acting for the same purpose, on their behalf or on their account).

For justified reasons, HERBALL reserves the right to restrict the Client/Buyer's access to placing an Order and/or to some of the accepted payment methods, if we consider that, based on the Client/Buyer's conduct or activity on the Site, their actions could in any way harm HERBALL.

5. OUR RESPONSIBILITY FOR PRODUCTS AND SERVICES

Our products and services are offered as absolutely new, accompanied by all accessories in the standard package and also displayed within the limits of available stock. No express or implied warranty is given, including but not limited to the operation of this site, information, content, materials or products on the site, as well as their suitability for a specific purpose.

Therefore, you expressly agree that the use of this site and the purchase of products or services is at your own risk. The images published on our site are for presentation purposes, and the delivered products may sometimes differ from the images presented in any way (color, accessories, appearance, etc.), especially considering that the products are handmade, each product being unique, even if they are part of the same production batch. Both we and our suppliers reserve the right to modify the technical specifications of the products without prior notice.

All products are accompanied by an invoice issued by HERBALL in its capacity as an authorized manufacturer and seller. The maximum value of damages we can pay you, in case of non-delivery or improper delivery, is the value of the amount collected according to the issued invoice. If you notice the absence of the invoice for the product purchased from us, you must notify us within a maximum of 48 hours from the receipt of the products at contact@herball.ro. Any other complaints made after this deadline will not be taken into consideration.

All promotions displayed and described on the site are valid only under the conditions described simultaneously with the announcement of the promotion and within the limits of available stocks. Due to the fact that in online sales, several consumers can place an order for a product simultaneously, until all placed orders are processed, it is possible that the status of the product you ordered changes and it is no longer in our physical stock.

We will notify you of this as soon as possible, with the direct consequence of considering your order as only a preliminary stage to the conclusion of the sales contract, respectively its cancellation with the refund of the amounts paid, if applicable. *The content of the package may differ depending on the batch.

6. RESPONSIBILITY FOR PRICES

The prices presented are final (not negotiable) and do not include delivery costs, unless expressly stated on the site. For custom products, prices may change and we reserve this right. The price of custom products may be influenced by the exchange rate or other taxes and duties.

It is possible that the stock changes between the time the order is placed and the time it is accepted, and for this reason certain products may not be available. Prices are valid for two days from the date of order registration, within the limit of available stock. In the case of any product that has no price (shows zero price), it is understood that it is not for sale, because it is not in the company's stock.

We are not responsible for price errors that are entirely due to the technical system. In this case, HERBALL may reserve the right to refuse to honor the order and deliver the product if the price error, due to the technical system, is disproportionate to the actual price of the product. In this regard, art. 1665 para. 2 of the Civil Code specifies that a sale is voidable when the price is so disproportionate to the value of the good that it is evident that the parties did not intend to consent to the sale.

7. RESPONSIBILITY FOR DELIVERY

The delivery of our products has a national coverage area and will therefore be made anywhere in Romania. Before your order placed on our website is honored, you will be notified in writing or by phone for order confirmation.

Shipping costs will be fully borne by you, except for cases where promotions are displayed on the site announcing free shipping. Free shipping or communicated delivery prices are valid only for deliveries made within the courier company's coverage area.

For locations outside this coverage, additional transport fees may be charged, which, however, cannot be determined and communicated in advance, within the promotions, their amount depending on the distance (km) between the localities within the coverage area of the courier companies and the locality you indicate for your order to be delivered.

Also, there are exceptional cases where orders cannot be honored due to reasons independent of HERBALL. These include: fires, explosions, floods, epidemics, strikes, government actions, wars, acts of terrorism, protests, riots, civil unrest or other force majeure impediments, according to the customs of Romanian law.

All these situations allow us to delay or cancel deliveries of the products you ordered. Before each delivery, you will be contacted by the courier.

If it is not picked up within 7 days from the courier company's headquarters, the order will be canceled and the product returned to the HERBALL headquarters. In case of refusal of a package delivered by HERBALL, according to the order placed on our website, you agree to pay for the next order in advance, regardless of the value of the ordered products.

For products whose packages show visible damage upon receipt by courier, we recommend refusing their receipt simultaneously with photographing the package to prove its condition and drawing up a verbal report together with the representative of the courier company, a verbal report in which the condition of the package at the time of delivery should be mentioned.

Any subsequent complaint will not be considered.

In case of refusal of a package delivered by herball.ro according to the order placed on our website, you agree that for the next order, we reserve the right to refuse delivery. Consequently, please place orders responsibly, after ensuring that you truly want the products you add to the order.

8. RESPONSIBILITY FOR PAYMENT

Payment for ordered products can be made in advance, through banking means or upon delivery of the products (cash on delivery - cash - no card payment possible upon courier delivery). HERBALL reserves the right to request payment for products in advance in certain cases.

Advance payment can be made by bank transfer. Proof of payment must be sent to us at the email address contact@herball.ro. Delivery will only be made after the money has been received in the HERBALL account.

9. RESPONSIBILITY FOR PRODUCT WARRANTY

Products purchased through the Herball website benefit from the warranty offered by each manufacturer (12/24 months in official service units), in compliance with current legal provisions. Each product is accompanied by a tax invoice. If you notice the absence of a tax invoice for a product purchased from us, you must notify us within a maximum of 48 hours from the receipt of the products at contact@sapur.ro. Any subsequent complaint will not be considered.

All products offered for delivery are new, sealed, unused, in their original packaging, accompanied by all standard accessories and come from sources authorized by each manufacturer. Products are sold freely, without contract/subscription and are network-free.

The warranty terms are those provided in the conventional warranty certificate and, therefore, assumed by the buyer/client at the time of purchase. If, within 15 days of sending the package with a repaired product, it is not received by the client, according to the terms and conditions of the courier company, the package is returned to the sender.

From the moment it is taken over at the SAPUR reception center, you have 15 days to request a new delivery. Otherwise, the product becomes the property of NCA SAVONERIA SRL.

Also, a storage fee of 1 euro / day is charged. In accordance with art. 1716 of the New Civil Code, legal entities that purchase products through the SAPUR website benefit from a 12-month warranty for the proper functioning of the product. In the case of accessories, the warranty is 30 days for individuals and 14 days for legal entities and is offered based on the invoice.

10. RESPONSIBILITY FOR LINKS TO OTHER SITES, SERVER, BROWSER

The HERBALL website is hosted by a third-party company's servers. For this reason, HERBALL cannot be held responsible for any errors appearing on the site, regardless of the reasons for their appearance, these including site modifications, settings, prices or updates.

Also, HERBALL cannot be held responsible for errors appearing due to the use of certain browsers for visiting the HERBALL website.

HERBALL is not responsible for the content, quality, or nature of websites that can be accessed through links from the HERBALL website. For those websites, the owners of the respective websites bear full responsibility.

11. DISPUTES AND FINAL PROVISIONS

Any other issue caused by the products and services presented on HERBALL or by the information presented on this site and which is not already addressed by any article in this document will be resolved amicably, within 30 working days from the date the problems are reported in writing by the Client.

If the conflict cannot be resolved amicably, jurisdiction lies with the Romanian courts of law. The Client fully assumes these risks once they express their agreement to this Client Contract.

1. PRODUCT RETURNS – INDIVIDUAL PURCHASES

According to Emergency Ordinance No. 34/2014 regarding consumer rights in contracts concluded with professionals, and for the amendment and completion of certain normative acts: Before the expiration of the withdrawal period, the Consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without incurring any costs other than those provided for in Art. 13 para. (3) and Art. 14 of E.O. No. 34/2014, within 30 days starting from the day on which physical possession of the product is obtained.

Return costs are borne by the consumer. The returned product must be in the same condition in which it was delivered (in the undamaged original packaging, with all accessories, with the undamaged front/back display protective film or plastic protective case, intact labels, and the accompanying documents).

Products showing physical alterations, dents, chips, scratches, shocks, missing protective films or cases, signs of excessive use and/or unauthorized interventions, etc., are not accepted for return. The Seller will refund the product's value within a maximum of 30 days from the date of product receipt. According to Art. 11 of E.O. 34/2014, "Before the expiration of the withdrawal period, the consumer informs the professional of their decision to withdraw from the contract" using one of the options presented below:

a) Withdrawal form – to be sent only by e-mail – products can be returned after confirmation from the company. (download form)
b) any other unequivocal statement in which you express your decision to withdraw from the contract.

2. PRODUCT RETURNS – LEGAL ENTITY PURCHASES

In the case of legal entities (or all associations, organizations, companies, etc., registered under a tax identification code), all terms mentioned in this return policy apply, with the exception of the return period, which is 2 calendar days (the physical return of products will be made within a maximum of 2 calendar days from the confirmation of the return), and the maximum period for refunding money is 30 days.

The return procedure is identical to that for individuals, meaning it is mandatory to send the above-mentioned form by e-mail. Money will be refunded only by payment order, regardless of the initial payment method.

3. THE FOLLOWING PRODUCT CATEGORIES CANNOT BE RETURNED

• Products showing physical alterations, dents, chips, scratches, or not meeting warranty terms;
• Products not complying with the terms of the warranty certificate;
• PC systems, laptops, ultrabooks, servers with pre-installed operating systems, which have undergone modifications to the operating systems and these cannot be restored to their original state (reinstallation of other operating systems, their corruption due to the user);
• Mobile phones, smartphones, tablets, navigation systems, mp3/4 players, car CD/DVDs with operating systems changed from the factory ones (device rooting – this contravenes the manufacturers' warranty conditions);
• Products brought in on special orders;
• Identical unsealed products in case of purchasing multiple units (more than 2);
• Products with defects or manufacturing flaws (not defects caused by the user, which contravene warranty terms) within 48 hours of receipt will be replaced (without additional costs – subject to available stock and provided that the product is a complete package exactly as at the time of pickup or delivery) provided written notification is sent to the email address below.
• If the return conditions are not met, the product will enter the normal warranty regime, according to Law 449/2003.

4. PRODUCT RETURNS BEYOND THE RETURN PERIOD

Products from orders that have exceeded the return period may only be accepted with a penalty applied to the purchase value. The penalty value will be calculated based on the product's markup and any losses related to selling the product as a resealed item. The minimum penalty value is 10%, and the maximum is 50%.

The decision to accept or return will be sent by e-mail along with the penalty value, after receiving the return request.

The maximum response time is 48 hours (2 working days). The refund period for money in cases where the return period has been exceeded is a maximum of 30 days. Products will be returned (complete package, as received and, where applicable, along with gift products). It is recommended that products be returned only by express courier.

Products returned by courier will not be sent with CASH ON DELIVERY. Refunds for orders returned by courier will be made only by bank transfer or postal money order.

Who we are

Our site address is: https://www.herball.ro/.

Personal data protection – updated according to EU Regulation 2016/679 (GDPR)

General information

LUNCA SAVONERIA SRL with its registered office at Str Principală 18, Ciești, Lunca Corbului, Argeș, we represent the operator in accordance with GDPR and, therefore, are responsible for the data processing described below. For questions or requests regarding data processing, please contact our data protection officer, whose contact details can be found below.

You can contact our data protection officer at any time using the following contact methods:

by email: contact@herball.ro

Information regarding data processing

We will process personal data collected through the online customer registration form and, in the course of future commercial transactions, for the purpose of concluding and executing the contract. This processing is based on Art. 6 paragraph 1 letter b) GDPR.

We will process all your personal data collected through the online registration form, as well as through placing orders on our website and during all future commercial transactions, for the purpose of conducting business relationships and data analysis. We will also contact you for these purposes via email, telephone.

We will process all your personal data collected through the online registration form, as well as through placing orders on our website and during all future commercial transactions, for the purpose of conducting business relationships and data analysis. We will also contact you for these purposes via email, telephone.

For the purposes mentioned above, your data will be stored in our database and will be enriched with data we collect from public sources (e.g., Trade Register). This processing is based on Art. 6 paragraph 1 letter f) GDPR.

It is necessary to pursue our legitimate interests to inform you about our offers and services and to expand customer relationships. If you have given us prior consent, we will also use your personal data to provide you with our information via email, telephone. This processing is legitimately based on Art. 6 paragraph 1 letter a) GDPR.

Beneficiaries of the data

To achieve the aforementioned purposes, we use service providers, specifically processors in accordance with Art. 28 GDPR, for example, our service providers for hosting, platform and maintenance services, courier service providers, or our service providers for sending emails, telephone contact, or printing personalized advertising materials.

We ensure through contractual regulations that these service providers process personal data in accordance with European data protection legislation, to guarantee a high level of data protection, even if personal data is transferred to a country where a different level of data protection is commonly used and for which there is no adequacy decision from the EU Commission. No other transfers of personal data to other recipients are made, unless we are legally obligated to do so.

For more information on the appropriate protection of international data transfers or copies thereof, please contact our data protection officer by email at: contact@herball.ro.

Mandatory/Voluntary Data Provision and Retention Period

The provision of the following data is necessary to conclude a contract with you and to process customer registration: customer name (= your company name), legal form, billing address, company phone number, tax code (for EU customers: VAT registration number), identification data of a person/persons authorized for purchases (e.g., business owner), function of the authorized person for purchase (e.g., business owner or buyer), proof of your company's existence.

The rest of the data collected during the customer registration process is provided by you voluntarily. You are not obliged to provide us with this personal data, and this data is not a legal or contractual requirement or a necessary requirement to conclude a contract. If you do not provide us with this personal data, this will have no consequences for you. Your personal data will be stored until the termination of the customer relationship, unless we have a legal obligation to further store your data for the purpose of presenting it to public authorities, for example, tax authorities. The storage and transfer of your personal data to public authorities for the purpose of fulfilling a legal obligation is legally based on Art. 6 paragraph 1 letter c) GDPR.

Your rights

As a data subject, you can contact our data protection officer at any time and free of charge, with a notification, using the contact details mentioned above, to exercise your rights in accordance with GDPR. These rights are as follows:

• the right to receive information regarding data processing and a copy of the processed data (right of access, Article 15 GDPR),

• the right to request the rectification of inaccurate data or the completion of incomplete data (right to rectification, Article 16 GDPR),

• the right to request the erasure of personal data and, where personal data has been made public, the transmission of information regarding the request for erasure to other controllers (right to erasure, Article 17 GDPR),

• the right to request restriction of data processing (right to restriction of processing, Article 18 GDPR),

• the right to receive personal data concerning the data subject in a structured, commonly used and machine-readable format and to request the transmission of this data to another controller (right to data portability, Article 20 GDPR),

• the right to object to data processing with the intention of ceasing processing (right to object, Article 21 GDPR),

• the right to withdraw at any time a given consent to stop data processing that is based on your consent. The withdrawal will not affect the lawfulness of processing based on consent given before withdrawal (right to withdraw consent, Article 7 GDPR),

• the right to lodge a complaint with a supervisory authority if you believe that data processing is a violation of GDPR (right to lodge a complaint with a supervisory authority, Article 77 GDPR).

Due to possible changes in legislation, an amendment to these data protection notices may become necessary. In this case, we will inform you about such changes. Insofar as the changes affect processing based on your consent, we will request new consent from you, if necessary.

Legal name: LUNCA SAVONERIA
• Legal form: SRL (Limited Liability Company)
• Tax ID: 37314851
• Trade Register No. (or equivalent): J3/607/2017
• Registered office: Str. Principală no. 18, Ciești, Argeș
• Legal representative (name, position): Narcisa Iorga, Administrator
• Operational contact person: Administrator
 Name: Narcisa Iorga
 Email: contact@herball.ro
 Phone: 0755583840
• Bank account (IBAN) and bank: RO40CECEC001946007997821, CEC Bank
• Warehouse/dispatch address: Str. Principală no. 18, Ciești, Argeș